Your privacy is important to Isuzu Motors South Africa (Registration Number 2006/034364/07) (“Isuzu” or “we”) as is your trust in Isuzu’s products and services. We want you to know that the personal information (“the Information”) you share with us will be treated with care. This Privacy Statement addresses what information we collect and how we handle the Information shared with us. This Privacy Statement applies to information we obtain from and about individuals interacting with Isuzu and its website(s), products and services. It does not apply to information we obtain in our capacity as an employer or as a buyer of goods or services.


As you interact with Isuzu, there may be opportunities for you to provide us with your Information. Additionally, we may collect certain Information about you or your vehicle as further described below.

You may provide us with Information about you or your vehicle through sources such as Isuzu websites, applications, product and related events, surveys, social media platforms, sweepstakes entries and through our customer care centre. We also collect Information that is publicly available. We may for instance collect publicly available Information you submit to a blog, a chat room or a social media platform like Facebook or Twitter and we may use your Information for the purposes set out in this Privacy Statement. Isuzu engages with consumers on multiple social media platforms and if you contact us on one of our social media pages, request assistance via social media or otherwise direct us to communicate with you via social media, we may contact you via direct message or use other social media tools to interact with you. In these instances, your interactions with us are governed by this Privacy Statement as well as the privacy policy of the social media platform you use.

We also receive Information about you through vehicle sales records provided by your Isuzu dealer and we may obtain, with your consent, data obtained from your vehicle’s Event Data Recorder (“EDR”) as described in your owner’s manual (i.e. how various systems in your vehicle operate, the speed and distance of your vehicle). For additional information about EDR data, please see your owner’s manual. We also may obtain Information about you and your vehicle from Isuzu affiliates, Isuzu dealers, Isuzu licensees for consumer merchandise, Isuzu partners (for example, vehicle financing partners) and other sources such as companies that provide lists of potential vehicle purchasers and current owners, if such companies are permitted to share your Information with us pursuant to their privacy statements. We may combine Information that we receive from the various sources described in this Privacy Statement, including third-party sources, with Information you provide and use or share it for the purposes identified below.

The types of Information that Isuzu collects about you may include, but are not limited to:

  • contact information (such as name, street address, email address and telephone number)
  • payment information (such as bank details, financial information)
  • information about your vehicle (such as license plate number, vehicle identification number (VIN), make, model, model year, selling dealer, servicing dealer, date of purchase or lease, the lease/financing term, service history, mileage, oil/battery status, fuel or charging history, electrical system function, gear status and diagnostic trouble codes)
  • information about your connected devices (such as mobile phone, computer or tablet) and how you interact with our products, services, applications and websites (such as IP address, browser type, unique device identifier, cookie data and associated identifying and usage information)
  • demographic information (such as gender, date of birth, marital status and household composition) marketing profile information (such as when you plan to purchase or lease; the vehicle in which you are interested)
  • photographs and videos such as those that you may submit for contests, sweepstakes and social sharing incentive eligibility verification information
  • incentive eligibility verification information
  • Identity or passport number (collected in limited circumstances, for example if you win a sweepstakes or receive compensation that must be reported for government tax purposes)
  • Records of correspondence or enquiries from you or anyone acting on your behalf