Roadside Assistance

Roadside assistance

Roadside assistance

Isuzu Roadside Assistance lets you travel with complete peace of mind knowing your own personal mechanic is a mere phone call away.

Isuzu Roadside Assistance lets you travel with complete peace of mind knowing your own personal mechanic is a mere phone call away.

0800 422 777 (toll free in South Africa) or +27 41 403 2555 (for outside South Africa)

In the event of an unfortunate vehicle breakdown, we will be dedicated to assisting you and your valued passengers to your destination as quickly, safely and hassle-free as possible. Please note that this service is only supported in South Africa, Namibia, Lesotho and Swaziland.

Contact us

Broadly, Isuzu Road Side Assistance covers:

Broadly, Isuzu Road Side Assistance covers:

Towing Service or Technical Assistance:

In the event of a vehicle breakdown, we’ll arrange for your vehicle to be towed to the closest Dealership for diagnosis and repairs. Where possible and if repairable at roadside, an Isuzu Dealership or Roadside Assistance technician will be dispatched to assist you with your vehicle concern.

Courtesy or Alternative Transport

Should the Dealership be unable to diagnose and repair your car immediately, you will be assisted with alternative transport (Dealer Courtesy Car subject to availability or alternative vehicle as applicable) or a chauffeur lift, either to your home or planned destination as applicable if within 100km from your home.

Accommodation or Rental Car

Should you be stranded further than 100 km from your home or destination due to your vehicle undergoing un-scheduled repairs as a result of breakdown, a FREE rental car will be provided in order for you to complete your destination or alternatively suitable FREE overnight accommodation as applicable. A fuel deposit (fully refundable when vehicle is returned with a full tank of fuel) is payable for rental cars supplied and fuel (including tolls) for traveling during rental usage is for owner’s account.

Other Services and Benefits

  • Safety at Roadside (if you feel unsafe, a security vehicle as available will be dispatched to protect you)
  • Safe overnight storage of vehicles
  • Repatriation of your vehicle to your home/closest dealer upon completion of repairs (further than 100km from home)
  • Changing of flat tyres
  • Keys locked in car
  • Fuel Assistance (owner pays for fuel supplied only)
  • Transmission of urgent messages to family members or assistance with directions
  • Information Services (closest Dealer, filling station, vehicle warning systems, tyres)

All benefits are as applicable and that any negligence, accident damage or other will not be covered.

Extend your coverage

Existing Isuzu owners, as well as owners who are reaching the end of their coverage period, can also buy Roadside Assistance coverage from any authorized Isuzu dealership. Contact your local Isuzu dealer or call us to find out more.

Get the owner App!

The mobile phone app provides all the practical and functional features an owner would ever want at the touch of a button. Schedule your car’s servicing date with ease, locate a dealer or get roadside assistance when you need it, fast! (It will immediately indicate your exact location on screen after pushing the Call roadside assistance button)

Plus you can always keep your Owner’s Manual in the palm of your hand. The Parking Reminder feature lets you mark parking spots on a map so you’ll never have trouble finding your car in those parking lots again. The My Owner App. A perfect, everyday companion for you and your vehicle.

NB: The Isuzu Owner App (My ISUZU) is available for FREE download (Android and Apple) in the Google Play and Apple App Stores today.

How to request roadside assistance

How to request roadside assistance

To get help when you are on the road, simply call our dedicated Roadside Assistance customer call centre and we will rush to your aid. Isuzu Roadside Assistance lets you travel with complete peace of mind. A stress-free motoring experience like having one's own personal assistant, a mere phone call away on:

0800 422 777 (toll free in South Africa) or +27 41 403 2555 (for outside South Africa)

To make the process as efficient as possible and for the best support, it is helpful to have the following information ready when calling:

  1. Your name and contact phone number
  2. Specific location of the vehicle, along with the nearest landmark
  3. Vehicle Model, colour and registration plate number
  4. Vehicle Identification Number (VIN) (on license disc and bottom left corner of windscreen)
  5. Latest Mileage
  6. Brief description of the problem with vehicle
What to do in an accident

What to do in an accident

If you are involved in an accident, stay calm and follow the steps below to make sure you and others remain safe:

  1. Check for injuries. If any serious injuries are incurred, call an ambulance or the police immediately
  2. If you are in an unsafe location and your car is able to be moved, drive it to the closest safe location.
  3. If your car cannot be driven, make sure you and other passengers are away from other traffic or remain in the vehicle.
  4. Turn off the vehicle ignition and turn on your hazard lights to warn other drivers. If you have a safety triangle, place it on the road at least 5m from your vehicle.
  5. Gather the important incident, contact, vehicle and insurance information from the other driver(s) if there is more than one vehicle involved. (take many photos)
  6. Call your insurance company immediately and don't allow your vehicle to be towed by any towing service other than your insurance provider's authorised towing service.
  7. Report the accident to the police within 24 hours.

Not yet an Isuzu driver? Why not get behind the wheel and discover the adventure for yourself?